Most Important Metrics/KPI's for Customer Experience. Net Promoter Score: 58,5% Customer Satisfaction: 54% Customer Lifetime Value: 36,9% #crm #cx #customerexperience #nps #customercentric source: pointlist
Most Important Metrics/KPI's for Customer Experience. Net Promoter Score: 58,5% Customer Satisfaction: 54% Customer Lifetime Value: 36,9% #crm #cx #customerexperience #nps #customercentric source: pointlist