6 Steps to Creating Customer-Centric Customer Journeys Customer Centric Journeys 6 Steps to Creating Customer-Centric Customer Journeys. #customerexperience #crm #digitalmarketing #marketing #sales #service #ecommerce #sapcx #salesforce #oraclecx #adobecampaign #customerjourney source: mckinsey tagPlaceholderTags: Churn