Churn ist die einzige Metrik, die den Erfolg eines Subscription/Abo-Dienstes bestimmt
mehr lesen

If you don't appreciate your customers, someone else will".

Loyalty in Airline Industry
mehr lesen

Customer Journey: New Car
Customer Journey - Shopping for a NEW car
Customer Journey - Shopping for a NEW car
mehr lesen

Churn und Customer Engagement
Customer Engagement und Churn
Customer Engagement und Churn
mehr lesen

Churn
Churn und Kundenwert
Churn und Kundenwert
mehr lesen

NPS und Loyalität
Net Promoter Score und CX
Net Promoter Score und CX
mehr lesen

Werte und CRM
Werte und CRM
Werte und CRM
mehr lesen

Data and Customer Journey
Daten und Customer Journey
Daten und Customer Journey
mehr lesen

Personalisierung und Loyalität
Loyalität und Personalisierung
Loyalität und Personalisierung
mehr lesen

Customer Engagement
Customer Engagement
Customer Engagement
mehr lesen

84% of Customers and CX
84% of Customer and Customer Experience
84% of Customer and Customer Experience
mehr lesen

Buyer Persona
Buyer Persona & Churn
Buyer Persona & Churn
mehr lesen

New CRM Business Model
Old versus New CRM Business Model
Old versus New CRM Business Model
mehr lesen

CX Organization
Customer Experience Organisationen
Customer Experience Organisationen
mehr lesen

AI & Customer Experience
AI and CRM
AI and CRM
mehr lesen

Customer Journey B2B
B2B Customer Journey
B2B Customer Journey
mehr lesen

CRM GAP
CRM GAP
CRM GAP
mehr lesen

Digital CRM & Today's Consumer
Loyalty Management Today
Loyalty Management Today
mehr lesen

CX Performance Levels
Churn and CX Levels
Churn and CX Levels
mehr lesen

CX Challenges
CX Challenges
CX Challenges
mehr lesen

Customer Churn Mapping
Churn Mapping
Churn Mapping
mehr lesen

Customer Engagement
Customer Engagement & Churn
Customer Engagement & Churn
mehr lesen

Churn & Customer Journey
Loyalty & Customer Journey
Loyalty & Customer Journey
mehr lesen

Customer Experience Platforms
CX Platforms
CX Platforms
mehr lesen

CX can drive better critical outcomes
CX and Outcomes
CX and Outcomes
mehr lesen

Churn Reasons
CX Treiber
CX Treiber
mehr lesen

Steve Jobs & Customer Experience
Steve Jobs & CX: Start with CX and work Backwards
Steve Jobs & CX: Start with CX and work Backwards
mehr lesen

Journey Based Approach
Customer Journey: Positive Impact
Customer Journey: Positive Impact
mehr lesen

Churn Journey Blockers
Churn Journey Blockers
Churn Journey Blockers

Customer Journey: Top Implementing Blockers. 1) Lack of understanding about how to effectively implement a journey based approach 2) Silo-ed and disparate data 


#customerexperience #digitalmarketing #sales source: pointlist